You may cancel your registration up to seven (7) days before the training by transferring your registration to another NHTIAD training of your choice within 12 months or by sending a substitute from your organization. No refunds will be issued.  If you need to cancel less than seven (7) days prior to the designated training, there will be no refund, however you may send a substitute in your place.

All registrations and cancellations must be received in writing via mail, email or fax.  If registration is not accompanied by payment, you or your agency, are still responsible for full payment and, in the event of non-attendance/NO SHOW (without proper cancellation as outlined below) will be sent an invoice, as materials have been purchased in reliance on your registration.  No refunds will be issued. When using US mail, the postmark will determine date of cancellation.

Apart from inclement weather or trainer illness, if NHTIAD must cancel a training, this determination will be made ten days prior to the date of the training, and you will have the option of a full refund or transferring your registration to another training.

In the event of trainer illness or weather cancellation as determined by NHTIAD, NHTIAD will make every reasonable effort to reschedule the event in a timely fashion.  You will have the option of attending on the new date, a full refund, or transferring your registration to another training.

To verify if an event is being cancelled due to weather conditions, call (603) 225-7060, after 6:30 a.m. the morning of the event.  The answering machine will have any cancellation information, if needed.  If you call, and there is no message referencing cancellation, then the training is proceeding as scheduled. Send registration or cancellation information to: 130 Pembroke Road, Suite 100, Concord, NH 03301, 603-589-1191 (fax), traininginstitute@nhadaca.org.



PARTICIPANT DISPUTE RESOLUTION PROCEDURE

We encourage you to bring your questions, suggestions and complaints to our attention. Careful consideration will be given to each of these in our continuing effort to improve operations. If you feel you have a problem, you should present the situation to the training coordinator so that the problem can be settled by examination and discussion of the facts. We hope that the training coordinator will be able to satisfactorily resolve most matters. An participant who is not satisfied with the training coordinator’s response is urged to go to the Executive Director and again try to resolve the issue.

If the matter is not resolved by the Executive Director within fifteen (15) business days, the Board of Directors will be made available to hear the issue. We urge every participant to follow through rather than be dissatisfied. Any complaint will be investigated and the findings and determination reported back to the participant.

Your suggestions and comments on any subject are important to us so we encourage you to take every opportunity to discuss them with us. You will not be adversely affected in any way because you choose to use this procedure.