December 15, 2015 , 12:30 pm , 4:30 pm

70 Constitution Drive

Concord, NH

Communication Access, the Law and DHHS Procurement Processes & CLAS Standards: A Framework for
Continual Quality Improvement to Become a Culturally Effective Organization;

Amy Parece-Grogan and Trinidad Tellez, MD;
Grappone Conference Center, 70 Constitution Drive, Concord, NH
(3.75 contact hours, 12:30am-4:30pm, Registration is FREE)

PRESENTATION: This presentation is will be offered in two parts. Part I is: Communication Access, the Law, and DHHS’ Procurement Processes. This segment will review the federal Civil Rights Laws that require communication assistance; provide an overview of the Civil Rights-related provisions in DHHS Procurement Processes, RFP Language, and Contract Documents; and provide guidance to be in compliance with the federal Civil Rights laws that require communication assistance. Participants will be walked through the 4-factor analysis and the process for establishing a communication access procedure in their own organization. This session will provide a certificate to fulfill the mandatory training requirement for DHHS contractors.   At the end of this segment participants will be able to: list at least one requirement of the Federal Civil Rights Laws; and list at least one step towards establishing a communication access plan or procedure.

 Part II is: CLAS Standards: A Framework for Continual Quality Improvement to Become a Culturally Effective Organization. This segment will review the rationale for organizational cultural competence and its link with quality, and the elements of a culturally effective organization. We will then explore the National Culturally and Linguistically Appropriate Service (CLAS) Standards, which are a framework that offer specific steps for organizations to take to make their services more culturally and linguistically appropriate, in compliance with the federal civil rights laws. We will explore the 15 individual standards in depth. Participants will have time to reflect and consider what strategies they can bring back to their organization for further discussion and implementation. At the end of this segment participants will be able to: list at least one element of a culturally effective organization; and list at least one strategy or resource for improving your organization.

PRESENTERS: Dr. Trinidad Tellez is the Director of the NH Office of Minority Health and Refugee Affairs where she is responsible for assuring access for racial, ethnic and language minorities to all DHHS programs and services, and for operationalizing systems and policies in adherence with the federal civil rights laws that require communication assistance. Amy Parece-Grogan is the Behavioral Health Cultural & Linguistic Competence Coordinator for the NH Children’s Behavioral Health Collaborative, housed in the Office of Minority Health and Refugee Affairs. As part of the NH FAST Forward for Children and Youth initiative, she works to establish an infrastructure to infuse & enhance cultural and linguistic competence throughout children’s behavioral health care: to identify and address children’s mental health disparities; to promote uniform data collection; and to provide training, organizational assessment and technical assistance.

REGISTRATION IS FREE.

For information contact: 603-225-7060 or traininginstitute@nhadaca.org.


Bookings no longer allowed on this date.