TITLE: Director of Intake Services
REPORTS TO: Vice President
CLASSIFICATION: Full-time – Exempt
Senior management position with experience in coordinating all aspects of the patient intake process, establishing and maintaining positive relationships with customers, referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. This individual supervises all staff working in the intake and billing department
The position requires extensive interaction with the public (government agencies, community partners, philanthropic organizations) with establishing and maintaining excellent relationships throughout the state and communities the Agency serves. This position will work in close collaboration with the Vice President and CEO of GNCA, Inc./Keystone Hall and other senior management staff of affiliate organizations.
- Coordinates all daily patient referral and intake operations.
- Ensures compliance with all state, federal, and referral/intake regulatory requirements for admission.
- Assists with the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
- Establishes and maintains positive working relationships with current and potential referral sources.
- Ensures maximum third party reimbursement through participation in insurance verification and authorization processes.
- Provides feedback during strategic planning including identifying opportunities for additional or improved services to meet customer needs.
- Maintains comprehensive working knowledge of Agency contractual relationships and ensures that patients are admitted according to contract provisions.
- Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Agency.
- Assists in developing plans of correction regarding licensure, certification and other approval provisions.
- Maintain compliance with all licensure, certification and other standards.
- Perform staff job performance evaluations.
- Build and maintain effective relationships with government agencies, service
providers, community partners, volunteers, and philanthropic organizations.
- Maintain a high level of professional and ethical standards.
- Any and all other duties as assigned by the Vice President.
- Licensed Clinician through the NH Mental Health Board (LICSW/LCMHC) or
Master Licensed Alcohol and Drug Counselor (MLADC) through the state of NH.
- Knowledge of residential and outpatient regulations, eligibility, and private payer
- Demonstrates good communication, negotiation and public relations skills.
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
- Experience in management of staff.
- Experience with diverse client population such as cultural and/or religious
minorities, co-occurring disorders and indigent and socio-economically
- Ability to analyze and solve problems effectively and timely.
- Excellent written and verbal communications.
- Knowledge of area resources.
- Experience with culturally and clinically diverse populations.
KNOWLEDGE, SKILLS AND ABILITIES
Individuals must possess these skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements with or without the aid of mechanical services to safely perform the primary functions of the job.
- Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise work primarily with fingers.
- Ability to express or exchange ideas by means of the spoken word. Primary functions include activities in which incumbent must convey detailed or important spoken instructions to employees.
- Ability to receive detailed information through oral communication and make fine discrimination in sound.
- Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Primary functions involve sitting most of the time. Walking or standing is required occasionally.
- Visual acuity sufficient for work which deals largely with preparing and analyzing data and figures, accounting, transcriptions, computer terminal operations and extensive reading.
- Ability to perform repetitive or routine duties working from detailed instructions and under standard procedures.
- Requires making decisions.
- Ability to endure periods of heavy workload or excessive stress over a reasonable length of time.
- Ability to work with frequent interruptions and respond appropriately to unexpected situations.
Monday through Friday day shift some with flexibility.