Keystone Hall is excited to inform you that we will be implementing a Substance Use Crisis Line for the state of NH effective April 1, 2016. We are hiring a Full Time Supervisor who is currently a Certified Recovery Support Worker (CRSW) and full time CRSW’s for 1st, 2nd and 3rd shifts. Per diem shifts will also be available.
The Certified Recovery Support Worker (CRSW) will provide phone coverage on our 24 hour Crisis Line and in person screenings of persons with substance use and co-occurring mental health disorders to determine whether referral for further assessment and formal diagnosis is needed and the making of appropriate referrals. The CRSW assist participants in gaining access to needed resources in the community, by assisting them in overcoming barriers and helping them bridge gaps between their needs and available resources. The CRSW will be familiar with recovery oriented systems of care.
A. Educational and Professional
· High School diploma and or GED
· Certification as a Recovery Support Worker at date of hire or within 6 months.
B. Knowledge and Abilities
· Two years of substance use/detox, or related experience.
· Strong written and verbal communication skills.
· Strong organizational and time management skills.
· Exhibits decision making and crisis management skills.
· If in recovery, two years of continuous sobriety and significant evidence of personal stability.
· Experience with culturally and clinically diverse populations. Experience and supportive of Evidence based treatment modalities, Recovery Oriented Systems of Care and Medication Assisted Treatment and community recovery support programs.
· Knowledge of 12-core functions.
· Must have knowledge of micro soft office and computer skills.
· Answer and provide appropriate assistance for information/referral calls following policies and procedures.
· Answer and provide appropriate intervention/assistance for listening/support calls following policies and procedures.
· Answer and provide appropriate intervention for crisis calls following policies and procedures.
· Answer and provide appropriate information and intervention for calls.
· Document calls correctly into computer tracking system according to procedure.
· Identify active callers and follow appropriate directives.
· Contact the Crisis Line supervisor, on call staff, or back-up staff as necessary.
· Collaborates closely with any inpatient substance abuse treatment providers
· Maintains agency required productivity standards
If you are interested in any of the positions listed above, please submit a cover letter and resume to firstname.lastname@example.org