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New Hampshire Alcohol & Drug Abuse Counselors Association

Dedicated to Advancing Addiction Professionals in New Hampshire

Policies and Procedures

Nondiscrimination Policy

The New Hampshire Alcohol & Drug Abuse Counselors Association (NHADACA) and all of its programs are committed to a policy of nondiscrimination in compliance with all applicable federal civil rights laws prohibiting discrimination in employment and in delivery of services.

The NH Training Institute on Addictive Disorders (NHTIAD), a program of NHADACA, is committed to providing training opportunities that are open to all persons based on individual interest and professional need. Some training content may have pre-requisite educational, licensing, or credential-specific requirements that limit eligibility to register. Those exceptions are clearly stated in the training posting. Otherwise, all NHTIAD trainings are open to anyone with a desire to attend. All other programs of NHADACA are as well committed to delivering non-biased, non-discriminatory services to our community.

It is NHADACA’s intent to comply with all federal civil rights laws and not discriminate against any individual due to, but not limited to, the following: veteran status, marital status, physical or mental disability, age, race, color, religion, sex, sexual orientation, pregnancy status, or national origin.

If you feel you have experienced discrimination of any kind during your participation in any NHADACA events or programs, please reach out to the Executive Director with these concerns.

Photo and Video Authorization

I, ______________________________________________, grant the NH Alcohol & Drug Abuse Counselors Association (NHADACA) staff members, permission to photograph, video record, or audio record me. I understand that my likeness, image, and voice could be shared/reprinted in any publications, pages, electronic and digital media posts, publicity, advertising, marketing/promotional materials, for display in the office, etc.

I authorize NHADACA to identify me in photographs by first and last name. I understand that by authorizing release of my likeness in any form could reveal my status as a participant in NHADACA events.

All photographs and video content will remain the property of the NHADACA. There will be no financial compensation associated with the use of these materials.

I understand that my participation is voluntary.

This authorization may be revoked at any time upon request.  I understand I may also refuse to be photographed, video recorded, or audio recorded on any particular occasion by request, without revoking this entire release. 

Training Cancellation Policy

Registration is not complete or guaranteed until payment is received. Please make your payment upon registration or as soon as possible after. Your seat is secured only once you have paid in full. In certain circumstances, you may be contacted with a pay-by date in order to secure your seat.

For cancellations received up to seven (7) business days before the training, you will receive a refund minus any credit card processing fees. Otherwise, your payment will be forfeited. We are unable to save credits.

To cancel a training registration, email or call 603-225-7060.

If NHTIAD must cancel a training, this determination will be made seven (7) business days prior to the date of the training whenever possible, aside from inclement weather or trainer emergency. Registrants will be contacted via email and/or phone. NHTIAD will make every effort to reschedule the event in a timely fashion. You will be informed of the new date as soon as it’s available and will have the option to attend the rescheduled event or be refunded.  

Dispute Resolution Procedure

We take our participants’ experience very seriously and strive to provide the best environment possible. At NHADACA, in all of our programs, we always welcome and encourage you to bring your questions, suggestions, and any issues you encounter to our attention. Careful considerations will be given to any suggestions or complaints in our ever-continuing effort to improve operations.

Please bring any training related concerns to the attention of Training Staff, who will be able to satisfactorily resolve most matters. Any participant who is not satisfied with the Training Staff’s response is urged to reach out to the Training Director. Any participant who is not satisfied with the Training Director’s response is urged to go to the Executive Director with their concerns.

Any concerns related to other NHADACA programs should be brought to the attention to the staff of that program, followed by the Executive Director if the issue is not adequately addressed.

If the matter is not resolved by the Executive Director within fifteen (15) business days, the Board of Directors will be made available to hear the issue. Any complaint will be fully investigated and the findings and determination reported back to the participant.

Your suggestions and comments on any subject are important to us and we encourage you to take every opportunity to discuss them with us. You will not be adversely affected in any way should you choose to use this procedure.

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130 Pembroke Road, Suite 150
Concord, NH 03301
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Office Hours
Monday – Friday
8AM – 4PM

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